Resources / AI research trust
The questions research buyers ask.
Our answers, in plain English.
Research teams already use a standard vendor questionnaire before they sign. Here is how CrawlQ Studio answers it, grouped by topic. Save it, share it with procurement, use it in security review.
Who we are
Who we are
- What is your company's full legal name, address, and registration?
- CrawlQ Studio is operated by Quantamix Solutions B.V., registered in the European Union. Full corporate details are shared in the Data Processing Agreement on request.
- What is your core business and how long have you been in market?
- A brand intelligence platform for regulated industries. Your brand documents become a live knowledge graph that scores, explains, and actions every piece of content your team ships. CrawlQ launched on AppSumo in 2021 and has served over ten thousand accounts globally.
- Which professional bodies or research codes do you commit to?
- We follow the spirit of the ESOMAR / ICC Code, GDPR as the operating baseline, and the incoming EU AI Act requirements on transparency, logging, and human oversight.
How your data is handled
How your data is handled
- Where is our data hosted and processed?
- On European AWS infrastructure. Your workspace, your documents, every AI response — all run from the EU region. No transatlantic data transfers by default.
- Do you use our data to train any AI model?
- No. Your documents, your brand map, and the content you generate are not used to improve our AI. No model provider uses your data for training either.
- How is our data segregated from other customers?
- Each workspace is scoped to its owning account. Your brand data is never mixed with any other customer's data. Cross-workspace retrieval is not possible by design.
- What happens when we delete content or cancel?
- Deletion is always your explicit choice. When you delete content, it is taken out of active storage. Backups age out on a documented retention window. Nothing auto-deletes, ever.
Security and identity
Security and identity
- How do users sign in and what multi-factor options exist?
- Accounts are backed by Amazon Cognito. Time-based one-time-password (TOTP) multi-factor authentication is available from day one, compatible with any authenticator app.
- What encryption is in place in transit and at rest?
- TLS 1.2 or higher in transit. AWS-managed encryption at rest for storage and database tiers.
- How do you handle subject-access and deletion requests?
- Direct email to our support address. Requests are handled in writing so you have a record. No ticket portal wall.
AI governance and explainability
AI governance and explainability
- Is there a human-in-the-loop for every AI output?
- Yes, by design. Drafts are drafts. Nothing auto-publishes or auto-sends. The human decides; the platform surfaces the argument.
- Do AI outputs carry evidence we can audit?
- Every output gets a five-dimension BRAND score. Research-type answers surface the source entities they drew from, so claims can be traced back to their source.
- Can a past AI decision be reproduced and defended later?
- Yes. Every generation and every review action is logged inside the workspace for your records, with the inputs and the model used.
- Which models power the platform and can we choose?
- CrawlQ routes between several leading models — Anthropic, OpenAI, Google, Meta Llama, Mistral, and others — so the right model runs the right task. Paid plans can lock to a specific tier.
Quality, research methods, and audience
Quality, research methods, and audience
- Do you use synthetic panels or real respondents?
- CrawlQ is an intelligence and content operations platform, not a panel provider. We integrate with your existing research data and augment it with knowledge-graph reasoning over your own brand documents.
- How do you prevent hallucinations?
- Answers are grounded in your brand map first. When web research is used, sources are cited. The BRAND score flags low-evidence outputs before they ship.
- How do we validate the outputs you produce?
- Every artefact has a five-dimension score (brand fidelity, reasoning depth, audience alignment, novelty, deliverability) and exportable evidence trails your QA team can review.
Commercial and operational
Commercial and operational
- Who owns the outputs and the brand intelligence built inside CrawlQ?
- You. Every foundation document, every output, every entity we've learned about your brand is exportable at any time. You are never locked in.
- What is the contract and termination model?
- Monthly or annual subscription, cancel anytime from inside billing. No consequential damages, standard SaaS liability cap. A custom Master Services Agreement is available for enterprise buyers — ask.
- What is your incident and disclosure policy?
- Material security incidents are communicated in writing to affected customers within the windows required by GDPR. Status and remediation details are shared directly, not buried on a status page.
Need a signed Data Processing Agreement or custom MSA?
Email us your questionnaire or vendor form. We reply in writing, signed and dated, usually within two business days.